Technical Support Engineer

Our client, a leading award-winning software, and aircraft design developer FIXAR, with HQ in Riga, is looking for a talented and ambitious Technical Support Engineer to join their growing innovative team. Since its foundation in 2018, the company completed R&D, delivered two serial models of drones to the market, launched sales, and entered the international market.

Responsibilities

Participate in incident investigations;

Analyze UAV performance;

Identify performance failures using developed in-house software;

Create and manage requests in the bug tracker (Youtrack);

Coordinate the processes of solving technical challenges;

Edit and adjust technical documentation, from electronics assembly to UAV operational manuals, with the LaTeX system;

Manage and help to develop the customer portal.

Communicate with customers on technical issues.

Requirements

Fluent English;

Technical or Engineering background or education;

Hands-on experience as a Technical Support Engineer, Technician, Maintenance Engineer, IT Support Specialist or similar role;

Willingness to self-develop and grow within the industry;

Ability to understand technical parlance and convert it into everyday language and back again;

Ability to learn new software;

Proper communication skills.

Nice to have

Experience/basic knowledge of Aviation;

Experience/basic knowledge of Automotive Mechanics.

We offer

Attractive salary package (starting at 1600 EUR Net and up) – depending on your professional experience;

A knowledgeable, high-achieving, experienced, and fun team;

The chance to be part of a rapidly growing startup and the next success story.

Technical Support Engineer

You know that best friend who'll always be honest with what they think?