A UK-licensed fintech company, renowned for its transformative impact on financial services, seeks a skilled Key Account Manager to fortify client relationships within the eCommerce sector, with a specialized focus on high-risk merchants.
Responsibilities:
- Act as the primary point of contact for assigned eCommerce clients, concentrating on high-risk merchant accounts.
- Lead the onboarding process for new merchants.
- Cultivate and uphold robust relationships to ensure client satisfaction, retention, and expansion.
- Collaborate seamlessly with internal teams, especially the Compliance and Risk departments, to implement and optimize fintech solutions tailored for eCommerce clients.
- Ensure adherence to KYC procedures and collaborate closely with the Compliance team to navigate regulatory requirements effectively.
- Offer strategic insights and guidance based on a profound understanding of client needs and industry trends.
- Proactively address client inquiries, concerns, and issues to foster a positive client experience.
Requirements:
- Proven experience as a Key Account Manager in the fintech industry, specializing in onboarding and high-risk merchants.
- Professional proficiency in English and Russian
- Strong communication, negotiation, and relationship-building skills.
- The results-driven mindset with a demonstrated track record of meeting targets and exceeding expectations.
Benefits:
- Salary: Compensation ranges between €1,800 to €2,200 Net, depending on the candidate’s experience.
- Health Insurance: After three months, extensive medical insurance covers dental, sports, optical care, and more, along with online doctor consultations and home medicine delivery.
- Catered Lunches: Diverse and delicious catered lunches from various providers, including Lido, are covered by the company.
- Professional Development: The company supports professional growth through fully sponsored courses, both in-person and remote, aimed at enhancing skills.
- Remote Work Flexibility: Following the probation period, employees enjoy the flexibility to work remotely for a significant part of the year.
- Technology: A MacBook Pro and all necessary work accessories (like wireless keyboard, mouse, phone) are provided to each employee.
- Complimentary Parking: Free parking is available, facilitating an easier commute for employees.
- Team Building Activities: A strong community is nurtured through regular corporate events, team-building, and masterclasses, emphasizing continuous learning and unity.
- Modern Office Environment: Occupying a state-of-the-art office building, the company offers an inspiring and technologically advanced workspace.